SBJ Freelance Solutions (“SBJ”, “we”, “us”, or “our”) is a business registered in Zambia under the Registration of Business Names Act (PACRA Business Registration No. 320230077648), based in Matero, Lusaka, Zambia. These Terms of Service (“Terms”) govern your use of our website at sbjfreelance.online and any service you book with us, whether you are located in Zambia, the United Kingdom, or elsewhere in the world. By booking a service, submitting a brief, or otherwise engaging us, you agree to these Terms.
1. Our Services
Zambia: business registration (PACRA, ZRA, ZPPA), eBay import and delivery, and virtual assistant support.
United Kingdom: one-to-one tutoring and coaching for Health and Social Care qualifications, and CV writing.
Worldwide: branding, website development, Google Advertising and digital marketing, quality and compliance documentation, data entry, and academic consultancy (research assistance, brief breakdowns, and proofreading feedback on your own draft).
2. Eligibility
You must be at least 18 years old, or have the permission of a parent or legal guardian, to book a service with us.
3. UK Tutoring and Coaching — What We Do and Do Not Provide
This section applies specifically to our Health and Social Care tutoring and coaching service in the United Kingdom, and it is important.
We provide tutoring, coaching, and structured feedback only. We do not write, complete, or otherwise produce content that is intended to be submitted by a client as their own assessed work. All coursework, assignments, essays, reflective accounts, case studies, and portfolio evidence submitted to an awarding body or institution must be written by the client, in their own words, based on their own practice and understanding.
Clients are solely responsible for ensuring that anything they submit complies with the academic integrity policies of their institution, awarding body, and employer, and with the law of the country in which they are studying — including the Skills and Post-16 Education Act 2022, which makes it a criminal offence in England to provide or arrange contract cheating services for students on post-16 qualifications.
We reserve the right to refuse, pause, or terminate any booking where we reasonably believe a client is seeking a finished, submission-ready document rather than coaching and feedback. If you are unsure whether a request falls within this policy, ask us before booking.
4. Booking a Service
You can book a service by WhatsApp, email, or the contact form on our website. We will ask for enough information to understand what you need — for example, your brief, qualification, awarding body, and deadline for UK tutoring bookings, or your product and delivery details for eBay imports.
5. Payment Terms
Zambia business registration services start from K600, payable as agreed at booking. eBay imports require a 50% deposit to place an order, with the balance due on arrival before delivery. UK tutoring and coaching is paid after your coaching and feedback package is delivered and you are satisfied — no upfront fee for standard bookings. Branding, website development, virtual assistance, digital marketing, and data entry are invoiced according to an agreed quote or memorandum of understanding.
All prices are quoted in the currency stated at the time of booking, typically Zambian Kwacha for Zambia-based services or British Pounds for UK tutoring, unless otherwise agreed.
6. Cancellations and Refunds
UK consumers: under the Consumer Contracts Regulations 2013, if you book a service with us online or at a distance, you generally have the right to cancel within 14 days of booking, without giving a reason, and to receive a refund of anything you have paid. If you expressly ask us to begin providing the service within that 14-day period, and we fully complete it within that time, your cancellation right ends once the service is fully performed. If only partly performed, you will owe payment for the proportion already provided. Because our standard UK tutoring model only takes payment after your package is complete, this mainly affects situations where a deposit has been paid in advance.
For eBay imports, deposits are used to place your order with the overseas seller and are generally non-refundable once the order has been placed, because we incur that cost immediately.
7. Client Responsibilities
Provide accurate and complete information for your brief or order. For UK tutoring, write and submit your own work, and check it against your institution's requirements before submission. Make payment on the agreed terms, and treat our team professionally and respectfully.
8. Intellectual Property
For branding and website development work, ownership of the final agreed deliverables transfers to you once you have paid in full, unless we agree otherwise in writing.
Any coaching materials, study guides, or model/example content we provide as part of tutoring remain our intellectual property, provided for your personal study reference only. They must not be redistributed, resold, or submitted as your own work.
9. Confidentiality
We keep your personal details, brief, and any information about your business, institution, or employer confidential, and use it only to deliver the service you have requested. See our Privacy Policy for full details.
10. Limitation of Liability
We provide our services with reasonable skill and care, but we do not guarantee specific outcomes such as grades, qualification results, admission decisions, or import delivery dates that depend on third parties. To the maximum extent permitted by law, our total liability to you for any claim arising from a service is limited to the amount you paid for that service. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including liability that UK consumer law does not allow us to exclude under the Consumer Rights Act 2015.
11. Governing Law
These Terms are governed by the laws of the Republic of Zambia. If you are a consumer resident in the United Kingdom, this does not remove the protection of any mandatory UK consumer law provisions that cannot be excluded by agreement.
12. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page, with the date it was last updated shown above. Continuing to use our services after a change means you accept the updated Terms.
13. Contact Us
SBJ Freelance Solutions, Matero, Lusaka, Zambia · PACRA Reg. No. 320230077648 · sbjgroup.co@gmail.com
